POLICIES

PRIVACY POLICY

 

City Cave will only collect your personal information when it is reasonably necessary to do so, or when it is directly related to one of our services or promotions. We do not collect health information about you without your consent. Any information we require from you is provided by you on your client information waivers, or on our website, booking systems, and/or through promotions, competitions and consumer queries.

We are committed to keeping your personal information secure and protected, and our partnered programs that hold your information are reputable global online programs such as float helm, mindbody.com and constant contact.

If you would like further information please don't hesitate to contact us at support@citycave.com.au

GIFT VOUCHERS /

GIFT CARDS

 

  • Gift Cards and e-Gift Cards can be redeemed for City Cave services in centre.

  • Gift Cards and e-Gift Cards can be redeemed in country of purchase.

  • Gift Cards and e-Gift Cards cannot be redeemed for cash.

  • Gift Cards and e-Gift Cards cannot be exchanged for any other legal tender (cash, EFTPOS, credit card or gift card.)

  • Gift Cards and e-Gift Cards are the equivalent of cash. If lost or stolen, cards will not be replaced. Gift Cards and e-Gift Cards are non-refundable.

  • For Gift Cards sold after 31st of March 2018 your Gift Card or e-Gift Card will come with a 3 year expiry date from the date of purchase.

  • Expired Gift Cards and e-Gift Cards do not retain any value. City Cave reserves the right to change services without notice.

  • Gift Cards and e-Gift Cards must be presented upon arrival.

  • Cancellations within 12 hours of your appointment may result in a cancellation fee being charged to the Gift Card(s) or e-Gift Card(s).

  • E-Gift Cards are automatically emailed to the requested email address.

  • To send Gift Cards to multiple addresses, please email our support centre via support@citycave.com.au with your details.

REFUNDS & RETURNS

 

Please note City Cave does not exchange or refund for incorrect choice or change of mind purchases. 

Australian Consumer Law applies to all requests for returns, refunds and repairs where the goods purchased are faulty and or not as described.

All returns must be accompanied with the original receipt. All purchases must be returned within 14 days of purchase. Please note the item must be in original condition including packaging, original tags and labels still attached and the item is unused and is as sold.